Help/Contact Us: USA

Selected Region: USA

 

Where can I purchase your products?
For the best selection of Levi’s® and Dockers® brand products, please visit our online stores Levi.com and Dockers.com. For more information on our Signature by Levi Strauss & Co.™ products please visit LeviStraussSignature.com.

If you are unable to find what you’re looking for, please Contact Us for further assistance.

Do you have a catalog?
Currently Levi Strauss & Co. does not produce a catalog, but you can check out a wide range of our products on Levi.com, Dockers.com and LeviStraussSignature.com.

What if I have a quality problem with one of your products?
Levi Strauss & Co. is committed to providing products of the highest quality. If you feel you have a product that may be defective we recommend that you first attempt to return it to the store where it was originally purchased. If that’s not possible, please Contact Us for further assistance.

How can I tell if my old Levi’s® garment has any value on the vintage market?
Please note that Levi Strauss & Co. does not appraise or determine value of vintage products. If you would like some general information on the approximate date of production of your garment as well as if it would have any historical significance to Levi Strauss & Co., we ask that you:

  1. Take a picture of the front and back of the garment and any production tags or labels.
  2. Provide a short description how you came to own the product.
  3. Send along with your name, address and phone number to LDowney@levi.com.

If you do not have access to email, you can mail your inquiry to:
Levi Strauss & Co. Consumer Relations, 1155 Battery St., San Francisco, CA 94111.

Do you accept outside product or marketing ideas?
Unfortunately we do not accept unsolicited submissions for new product and marketing ideas. While we appreciate individual’s creativity and interest, we have a staff of professionals dedicated exclusively to creating and marketing products that reach our consumers in the most effective manner possible.

Can I be in a commercial or model for your company?
We enlist the help of advertising agencies for our commercials. They hire casting agents and production companies when they produce our commercials. They suggest that anyone interested in modeling contact a leading model agency. No specific casting or modeling agency is used exclusively for our advertisements

How can I sell your products?
Levi Strauss & Co. reviews new account requests primarily on the basis of store location, appearance, product presentation and merchandise mix. If you are interested in becoming an authorized retailer of Levi's® and/or Dockers® brand products in the United States, please download an application and follow the submission instructions included. This application is only valid for those wishing to become an authorized retailer of LS&Co. products in the United States.

Please note that Levi Strauss & Co. does not sell to exporters, jobbers, wholesale distributors or liquidators. We only sell directly to approved retail stores in each country where we do business.

Will your company donate garments or sponsor an event?
Since we receive so many sponsorship and product donation requests, we have concentrated our donation efforts on pre-designated charitable organizations located in communities where Levi Strauss & Co. has a business presence. Unfortunately we do not donate merchandise for other fundraising events, contests or to individuals/families, nor do we accept unsolicited requests for individual sponsorships and donations. Please visit the Citizenship section of this website to learn more.

How can I get more information on your company for a school project?
Unfortunately, due to the volume of requests for information that we receive, we are not able to provide detailed answers to specific questions about our company. There is a great deal of general as well as biographical and historical information about our company on our website. Please visit the Students & Teachers section of this website to learn more.

How do I contact someone in your company?
If the employee you wish to contact works in the United States, we recommend you call (415) 501-6000 and ask to be connected directly with the employee. If the employee works outside the United States, please visit the Branch Offices section of this website to best direct your inquiry.

Do you have any job openings or internships?
For information on employment and internship opportunities around the world please visit the Careers section of this website.

Can I receive an annual report?
You may download a PDF version of our annual report from the Investors section of this website.

What is your privacy policy?
For information regarding our commitment to privacy, please visit the Privacy section of this website.

What if I still need help?
If you don't find the question you are looking for, Contact Us and we will respond as quickly as possible.

For more information regarding our products and our company, please visit the branded website in your region


 

Thank you for your interest in Levi Strauss & Co. We welcome your questions, comments and feedback.

 

CALL

We’re available to answer your questions Monday through Friday from 6:00am to 4:30pm Pacific Time.

Levi’s®  1-800-USA-LEVI  (1-800-872-5384)
Dockers® 1-800-DOCKERS  (1-800-362-5377
Signature by Levi Strauss & Co.â„¢  1-888-411-LEVI  (1-888-411-5384)