Our Commitment to Privacy
Privacy Policy last updated May 22, 2006
SECURITY & PRIVACY
Levi Strauss & Co. is deeply committed to maintaining your privacy.
We value our visitors greatly and we collect information in order to optimize our services and better serve your buying needs.
Our Commitment:
- Confidentiality - We do not share with others any personal information that you provide to us through our websites without your express consent or as described in this Privacy Policy.
- Security - We use various security measures, including Secure Socket Layer (SSL) encryption technology, to ensure the personal information that we collect is secure.
Levi Strauss & Co. Privacy Policy
What Information Is Collected and Stored?
Levi Strauss & Co. collects information voluntarily provided from our consumers through our websites, 800 numbers, retail locations, registration cards, and any other points of personal data gathering. For example, when you sign up to receive emails from us, enter a contest, or place an order from our online store or make an in-store purchase, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to administer contests or marketing promotions, to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information also may be used to contact you about sales, special offers, and new site features, if you have opted to receive promotional communications. We do not require personal information to obtain general access to any of our websites. The information collected is used to improve our services to you and to better serve your buying needs.
We also automatically collect and store certain other information to enable us to analyze and improve our websites and to provide our customers with a fulfilling online experience. For example, we collect your IP address, browser information and reference site domain name every time you visit our site. We also collect information regarding customer traffic patterns and site usage.
Like many websites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this website without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this website.
We use a third party advertising company, Avenue A, to serve ads on our behalf across the Internet. Avenue A may also collect anonymous information about your visits to our website. This is primarily accomplished through the use of a technology device, commonly referred to as a Web beacon or an action tag, which we place on various Web pages within our website or that allows Avenue A to collect anonymous information. Avenue A may use anonymous information about your visits to this and other websites in order to provide ads about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Avenue A, click here
We use the services of a third party to help us measure the effectiveness of our advertising and determine how customers use our website. To do this, we use web beacons and cookies provided by this third party, which enable us to collect the following types of information: pages visited, products viewed and/or purchased, search term usage, and other common website metrics. This information helps us to learn things like what pages are most attractive to our customers, which of our products most interest our customers, and what kinds of offers our customers like to see. Although this third party collects this information on our behalf, we and the service provider who operates our website on our behalf control how the information may and may not be used.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
How Do You Use My Information?
The information collected from you on our websites provides Levi Strauss & Co. with valuable information about your interactions with our brands, assists us with the development of new products and services, and helps us evaluate what types of information might be of interest to you. By using information in this manner, we can ensure that we will continue to offer you the best experience possible. Please note that any information you submit implies consent for use of the information in accordance with this Privacy Policy.
After you register with us, with your permission, we may occasionally send you information or promotional materials on products and services offered by Levi Strauss & Co., our retailers, or our marketing partners.
Do You Share My Information With Third Parties?
We do not share with others any personal information that you provide to us through our websites, except with your consent or as described in this Privacy Policy.
We may share your information with our trusted affiliates and with our service providers who, in turn, may share your information with their service providers. These third parties provide specific services and administer activities offered at our websites; for example, website, call and email center operation; payment processing and authorization; fraud protection and credit risk reduction; order fulfillment and shipping; website evaluation; and data analysis and cleansing These third parties are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.
Now and then, we may also use third parties to help us collect and aggregate site guest and customer information. We may share this aggregated, non-personally identifiable information (such as age, clickstream visit, and product interests) with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Levi Strauss & Co. wholly-owned companies. It also does not include website hosting partners and other parties who assist us in operating our website, conducting Levi Strauss & Co.'s business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others' rights, property or safety.
What Happens When I Link To Another Website?
Levi Strauss & Co. websites may contain "links" to other websites. We recommend that you check the specific privacy policy of any site before providing any personal information.
Is Information Collected From Children?
This website is not directed towards children. Levi Strauss & Co. does not knowingly collect personal information from individuals under 13.
What Steps Are Taken To Keep Personal Information Secure?
Information you provide to us is protected from public access by a password that you provide upon registration on one of our brand-focused websites. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please click here to contact our Customer Service Department.
How Can I Access, Correct and Update Personal Information?
You can access, correct and update certain personal information that you have provided to us by clicking on "Manage Your Account" within the Help Desk area of our brand focused websites.
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, or click on "Manage Your Account" within the Help Desk area of one of our brand focused websites, or place an order on levisstore.com, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" link contained in promotional emails we send you. If you have any difficulty managing your communication preferences, please click here to contact our Customer Service Department.
How Will I Be Informed About Changes Regarding This Privacy Policy?
We reserve the right to modify this Privacy Policy at any time. If we modify this Privacy Policy, we will post the revised Privacy Policy on this website. We also may post a notice on this website or send an email describing the changes. You should check this website regularly to see if any recent changes to this Privacy Policy have occurred.
Consent
By using our website, you're agreeing to let us collect and use your non-personal information as we describe in this Privacy Policy. By providing personal information to us through our website or through our customer service department in connection with our website, you're agreeing to let us collect and use your personal information as we describe in this Privacy Policy.
If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.
Privacy Policy last updated May 22, 2006.